Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 7 April 2026

Introduction

Balcony Power ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website balconypower.co.uk (the "Site") and interact with our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using Balcony Power, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

Information You Voluntarily Provide

We collect information you voluntarily provide when you:

  • Complete our contact form (name, email, subject, message)
  • Subscribe to our newsletter (email address)
  • Create an account or user profile (if applicable)
  • Participate in surveys, polls, or feedback forms
  • Communicate with us via email or other channels

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring/exit pages
  • Device type and identifiers

This information is collected through cookies and similar tracking technologies. See Section 5 below for more information about cookies.

Information from Third Parties

We may receive information about you from third-party analytics providers and advertising networks to help us understand Site usage and improve our services.

2. How We Use Your Information

We use the information we collect for various purposes:

  • To respond to your inquiries and provide customer support
  • To send you newsletters and marketing communications (with your consent)
  • To improve and personalize your Site experience
  • To analyze Site usage and trends
  • To prevent fraudulent transactions and other illegal activities
  • To enforce our Terms of Use and other agreements
  • To comply with legal obligations
  • For any other purpose with your explicit consent

3. Legal Basis for Processing

Under GDPR and UK data protection law, we process your personal data on the following legal bases:

  • Consent: When you subscribe to our newsletter or contact us
  • Contractual Necessity: When required to provide services you've requested
  • Legal Obligation: When required by law
  • Legitimate Interests: To improve our Site and understand user behavior (balanced against your privacy rights)

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: Third parties who assist us in operating our Site and conducting our business (e.g., email service providers, hosting providers) who are bound by confidentiality agreements
  • Legal Requirements: When required by law or to protect the rights, safety, and property of Balcony Power, our users, or the public
  • With Your Consent: When you explicitly authorize us to share your information

Any third parties we work with are required to maintain the confidentiality and security of your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us remember your preferences and understand how you use our Site.

Types of Cookies We Use

  • Essential Cookies: Required for basic Site functionality
  • Preference Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand Site usage and improve performance
  • Marketing Cookies: Used for targeted advertising (only with consent)

Cookie Consent

Most browsers allow you to refuse cookies or alert you when cookies are being set. Please refer to your browser's help section for more information. If you disable cookies, some features of our Site may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for data in transit
  • Secure password policies for accounts
  • Regular security audits and updates
  • Limited access to personal information by authorized personnel

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law:

  • Contact form submissions: Retained for 12 months
  • Newsletter subscribers: Retained until you unsubscribe
  • Analytics data: Typically retained for 26 months
  • Legal disputes or obligations: Retained as required by law

You may request deletion of your data at any time, subject to legal obligations to retain it.

8. Your Rights Under GDPR and UK Data Protection Law

You have the following rights regarding your personal information:

  • Right of Access: Request what personal data we hold about you
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data (subject to legal obligations)
  • Right to Restrict Processing: Request limitation on how we use your data
  • Right to Data Portability: Request your data in a portable format
  • Right to Object: Object to certain types of processing
  • Right to Withdraw Consent: Withdraw consent for marketing or optional processing

To exercise any of these rights, please contact us at [email protected] with "Data Request" in the subject line.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

Our Site is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. International Data Transfers

Balcony Power is based in the United Kingdom. Your information is stored and processed in the UK and may be transferred to other countries as necessary for our operations. By using our Site, you consent to such transfers, provided they comply with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our Site constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection. Visit ico.org.uk for more information.

14. Affiliate Links and Disclosures

Balcony Power may earn a small commission from affiliate links to products and services mentioned on our Site. We only recommend products we genuinely believe in. These affiliate relationships do not influence our editorial decisions or product rankings. We maintain transparency about these relationships to ensure you can make informed decisions.